Design and implementation of full suite employee and customer experience frameworks for a start-up management consulting grou
with an ASX 50 client base.
This national law firm had recently launched a consulting business. I was engaged to identify, articulate and embed a ‘brand within a brand’ and to facilitate strategic planning and team dynamics workshops. I was engaged on a 12-month consult to design, implement and manage a suite of client and employee development initiatives.
Beginning with the elicitation of the firm’s value proposition, culture, vision, values and ways of working, full suite marketing collateral and client engagement frameworks were designed with supporting performance measurement and employee capability frameworks. All programs were co-designed with the team of twenty employees across Melbourne and Sydney.
The outcomes consolidated the firm’s unique identity with a suite of client and employee development and engagement programs that linked directly to the firm’s strategic objectives. The group became an independent entity and was acquired by a global consulting group in 2017.